OUR SATISFACTION GUARANTEE AND RETURN POLICY:  We guarantee our instruments 100%.  If the instrument does not live up to our description and is shipped back to us in the same condition you received it and within 7 (seven) days of your receiving it, you will get your purchase price back less shipping and insurance.  A lengthened try-out period may be granted at our discretion. Please call us for more details at: 859 657-6341

Of course you are responsible for any damage to the horn while in your possession and our guarantee only covers a condition that substantially differs from our description. It is not intended to cover buyer's remorse or minor adjustment problems due to shipping. Small problems such as pad leaks should be referred to your local repair technician and in almost all cases we will gladly reimburse you for any expense incurred. But, please realize that your purchase is an implied contract between you and us so be certain before you buy. Any damage to the horn will be deducted from your refund.

If you return the instrument, you are responsible for the shipping charges and you must insure the instrument for its full value. We will not refund the purchase price if the instrument is lost or damaged in transit and was not fully insured. We strongly recommend that you retain the original packaging materials until you are thoroughly satisfied with the horn. If needed we have third party insurance available at a substantial savings over that provided by the carrier.

We want you to be happy with your horn, and us. 

PAYMENT METHODS:  We accept virtually any form of payment including Visa, Discover, MasterCard, American Express and of course PayPal.

We also accept eChecks and personal checks (our favorite), cashier's checks, USPS money orders  or, in the case of a customer pickup of the instrument, cash. But remember, if you come here to pick up your instrument, or we ship within Kentucky, we must charge you Kentucky 6% sales tax so please take that into consideration.

If you wish to pay by credit card just give us a call at (859) 657-6341 and we can take your credit card information over the phone. We take all the major cards.

SECURITY DEPOSITS:  If we have a horn that you just must have but are in need of some time to bake the bread, we'll accept a 10% non-refundable deposit to hold the horn for 30 days. It works out to $150 on a $1,500 horn or $500 on a five large Mark VI. That deposit is, of course, applicable to the purchase price. If you need some flexibility in the time you will find us very easy to work with. We want you to get your horn.

WEBSITE SALES VS. EBAY SALES:  We intend to keep our prices as low as possible because we want these wonderful old troopers to be in the hands of players who love them as much as we do, not sitting on a sax stand in our security room.

If you have discovered us through our eBay ads you may notice that the prices we ask on eBay are often higher than on our web site. The web site price is lower because if you buy direct from us then we don't incur eBay fees and we pass that savings on to you. Buying directly from us allows us to get to know you and your musical needs. Then we get to offer you the absolute best and  most caring customer service in the industry. We're not phonies. We treat you like family. We truly care about your instrument purchase and your happiness.

SHIPPING:  We are quite meticulous with our packing and shipping and we are expert at packing horns, both saxophones and brass. Saxophones have the loose keys corked and the horn is packed tightly in the case, particularly vintage cases which usually offer little protection. If the case is too bad we have most probably replaced it with a modern, fitted case and they cushion the horn so well that it effectively ends the shipping problem. We ship by UPS Ground domestically and  FedEx for International. However, we are ever attentive to the desires of the customer so, if you have a favorite carrier, please let us know and we will do everything possible to accommodate your needs.

SELLING US A HORN

INTERNATIONAL SALES: For the purpose of our business International Sales are defined as any sales outside the 48 contiguous United States, Alaska, Hawaii and all the US Territories and Protectorates. We do not actively solicit international sales but will sell to selected customers on a case by case basis so long as the customer understands and is willing to adhere to the following policies:

• We will not sell an instrument overseas with an invoice price of more than $2,500 USD.

• We absolutely will not falsify the invoice amount or any other paperwork in order to avoid taxes or tariffs. We are often told that this is a common practice with other instrument sellers but felonious document falsification is not practiced at This Old Horn, LLC so please do not ask.

• International sales are paid via bank transfer or PayPal only.

• All international sales are shipped by Federal Express International Economy service only. This is not negotiable.

• Please note that we do not ship via the USPS internationally.

• Absolutely no returns are allowed on International sales for any reason.